Shipping & Returns

15 DAY RETURNS POLICY (all products)

You may return an item within 15 days and we will assist you with a prompt exchange or refund. We ask that you return the product unused and/or in its original condition, and you will receive a refund or exchange to the value of the purchase price less our 25% restocking fee. Certain products on our website are stated to be shipped “freight free”. This makes it easier for our shoppers to see the total cost of our items when viewing online. Please note that we incur shipping costs for every item sent. Therefore when calculating refunds or exchanges we must deduct the shipping component of the original delivery to you, and we confirm the costs of this with you prior. Accordingly, freight costs that we have incurred to send the item to you, or for you to return item back to us are not refundable, however all exchanged products due to our error or product fault are sent freight free. Unfortunately we do not provide refunds if you choose an incorrect fabric or color which does not suit your requirements, or if you select an incorrect cushion size. If any item/s are refused, for any reason other than shipping damage, the customer will be responsible for the original cost of shipping and a 25% restocking fee. Contact us for further details.

PRODUCT EXCELLENCE GUARANTEE

All products are to be free from any defects, or you may return it immediately for replacement. All frames are imported products from Indonesia, and unfortunately no manufacturer weight restriction guidelines are provided.

PRIVACY DISCLOSURE

We respect your privacy. We hereby undertake not to disclose any of your details to any other party, unless you specifically instruct us to do so.

CANCELLATION POLICY

Cancellations may incur a 25% restocking fee . Any shipping costs incurred must also be deducted from the refunded amount.

FREIGHT & DELIVERY POLICY

Freight charges are included in the quoted prices detailed on the products page. Please provide your street address for delivery.

Once goods are dispatched, we e-mail to you tracking details. We can only ship items within the continental US..

All items will be ready for shipping within 15 working days from time of placing order. Delivery will be subject to the relevant carriers standard delivery schedules applicable to your region.