15 Day Money Back Warranty

Product Excellence Guarantee

Privacy Disclosure

Cancellation Policy

Freight & Delivery Policy

15 DAY SATISFACTION MONEY BACK WARRANTY (all products)

It is really important to us that you are happy with your purchase. Should you not be completely satisfied with your product, then please return item within 15 days and we will assist you with a prompt exchange, refund or credit. We ask that you return the product unused and/or in its original condition, and you will receive a refund of purchase price less our 15% restocking fee. Freight costs to send item to you, or to return item back to us are not refundable, however all exchanged products due to product fault are sent freight free. Unfortunately we do not provide refunds for incorrect fabrics/colors or incorrect cushion sizes being ordered. If any item/s are refused, for any reason other than shipping damage, the customer will be responsible for the original cost of shipping and a 15% restocking fee.   Contact us for further details.

PRODUCT EXCELLENCE GUARANTEE (all furniture frames)

All frames are to be free from any defects, or you may return it immediately for replacement. Unfortunately no manufacturers warranty is available for the frames, which are imported products from Indonesia.

PRIVACY DISCLOSURE

We respect your privacy. We hereby undertake not to disclose any of your details to any other party, unless you specifically instruct us to do so.

CANCELLATION POLICY

Any cancellation made before your chosen fabric being cut, will receive a full refund - less $20.00. Cancellation made after fabric has been cut will receive full refund less $40.00 and less a 15% restocking fee (calculated on cushion sale price) . Any shipping costs incurred must also be deducted from the refunded amount. The items sent must be accepted by the customer. If any item/s are refused, for any reason other than shipping damage, the customer will be responsible for cancellation costs as outlined above.

FREIGHT & DELIVERY POLICY

Freight charges in the USA are applicable on double papasan frames, single 46" papasan frames and swivel rocker frames - which is $100 for one or TWO items - meaning FREE freight on the second item placed into the shopping cart. Plus order two seats (excludes the 42" single papasan) and you will get a FREE matching footstool. All other futon, papasan and swivel rocker cushion products do not incur any additional cost for freight. Please provide your street address for delivery. Frames are sent by general carrier, and the drivers are always instructed to contact you prior to delivery to arrange a mutually suitable delivery time.

Note; depending on the carrier operating in your area, the carrier is likely to deliver items to your driveway, yard or porch etc, and may not carry the items indoors for you. Inside delivery is possible, however an additional $50.00 cost will be incurred for this service. If you would like to request inside delivery then please state this in the Comments box of your order form or e-mail us separately. Once goods are dispatched, we e-mail to you tracking details. For orders outside the continental US, then please contact us for a seperate quote.

Papasan Cushions, swivel rocker cushion, the 42" single papasan with cushion, and futon products are all delivered by UPS or FedEx and do not incur any additional freight charge. Tracking details are e-mail once items are dispatched. All items will be ready for shipping within 15 working days from time of placing order. Delivery will be subject to the relevant carriers standard delivery schedules applicable to your region.